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Order Tracking

After we receive your order, our ship department will ship it out in 24 hours. Customer service will email you the tracking number at the same time.

Shipping Methods

We have three shipping methods

  1. Free shipping. As you can see in our site, we provide free shipping for many items. We will send the free shipping orders by registered airmail, we ship worldwide . We will email you the tracking number in 24 hours after you pay.
  2. Registered Airmail. If the items you choose is not free shipping, then you will have two different shipping methods for choosing. The first one is registered airmail , Tracking number will be sent to your mailbox in about 24 hours.
  3. Express shipping. Including ,Fedex, DHL, UPS, EMS. can arrive in your place in about 3-5 days, you can also get the tracking number in about 24 hours.

How to track my order

After you send us the order, we will send it out in 24 hours, and then we will email you the tracking number as soon as we ship out your order. In the email , you get both the tracking number and the tracking site.You can use the tracking number to get the tracking info in the tracking site.

Tips: Once you receive the tracking number, you may can not get the tracking info at once, because it will take a few hours for the shipping company to put the info online, if you meet this situation, please don't worry, just recheck it 24 hours later. if you still can not get any info from the tracking site, please contact us asap.


How to get more details for my order

If you choose the express shipping, you can always get the latest order status from the related site.

If you choose the free shipping or registered airmail, you can do it like this to get more detials.

At first, you can only use the tracking number to get the tracking info in Hongkong post tracking site: http://app3.hongkongpost.com/CGI/mt/enquiry.jsp , after it left Hongkong China, you can get more info from your local official post site. Such as

USA: https://www.usps.com/

Canada: http://www.canadapost.ca/

UK: http://www.royalmail.com/

Ireland: http://www.anpost.ie/AnPost/

Singapore: http://www.singpost.com/

France: www.chronopost.fr

Above is not the full list, if your contry has the official post site, you can use the tracking number to get the tracking info in your site when your item arrives in your country.

And if your country dont have the site to track from, don't worry, you still can get the info from Hongkong post site.

If you find the tracking info is abnormal or even incorrect, such as the deliever address is wrong, please contact us asap.

For some unexpected reasons, your order may can not arrive in estimated time, don't worry, please be patient and wait a few more days, if it still can not arrive in long time, such as 20 days past, 1 month past, you still haven't received the order, please contact us, our customer service will check it for you.

In the end, please remember to tell us your order number in the email if the question is about your order. it will help us to find your order faster and answer you faster, appreciate your help.

Wish you have a nice buying experience in Gamekool.

Regards

 

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